Terms & Conditions

 

Whitby Distillery Ltd is registered in England.

Company number 334836

Address: Gray Street, Whitby, YO21 1EP

Email: whitbygin@gmail.com

 

This website is owned and operated by Whitby Distillery Ltd.

 

Customer satisfaction

We do hope that you love your Whitby gin, but if for any reason you are not satisfied with your purchase please do not hesitate to contact us on whitbygin@gmail.com.

 

Use of our online shop

Whitby Distillery Ltd takes its responsibility towards legal drinking age seriously. You, the buyer, are responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured or suitable. By using this site, you are confirming that you are of, or above, the minimum age to legally consume alcohol in your country of residence, and from where you are browsing.

 

Payment

We want to make the payment process as easy as possible for you. Payment can be made online by debit, credit card or PayPal. We only accept payment online at the time of ordering, via credit or debit cards as defined at checkout however if you wish to order over the phone please get in touch.

 

Whitby Distillery Ltd reserves the right to cancel any order received and refund the total value of the order to the cardholder.

 

Please note that our liability to you in connection with any order will not exceed the total price charged for the relevant items.


 

Prices

All prices are quoted inclusive of VAT and duty but exclusive of delivery costs. We reserve the right to alter prices of our products at any time without prior notice.

 

Refund policy

You have up to 7 days following delivery of the goods to exchange them for goods of the equivalent value or request a refund. In this case you must notify us of your wish to cancel in writing (by email, via our “contact us" page or by post) and you must return the goods to us at your expense in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery within 30 days of receipt.

 

Please send any return items our company address, with a note inside including the name, order number and postcode of the original order.

 

Unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty.

 

Delivery

We want you to enjoy your Whitby gin as soon as possible, so we always do our best to ensure you receive your order promptly You should expect to receive your order within 7 days of it being placed (within the UK)

 

International delivery: This service is not available to all countries. Please contact us at whitbygin@gmail.com before placing your order for us to confirm that this service is available.

 

All goods are tracked, and must be signed for by the purchaser, who must be over the age of 18 in the UK, or over the legal drinking age in the country of delivery.

 

Missing or damaged orders

Any order you wish to report as missing or damaged, should be reported within 14 days of the date of order. Outside this time, we cannot consider any claim.


 

Website content

The images contained on this website are for general impression only. If you require confirmation of either prior to placing your order, please contact us directly.

 

This website uses information, images and trademarks which are owned by, or licensed to, Whitby Distillery Ltd, and none may be reproduced without our permission. Unauthorised use of this website will result in Whitby Distillery Ltd making a claim for damages.

 

Disclaimer

We have made every effort to ensure that the historical information contained was correct at publication, we do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

 

The story of Whitby gin is ultimately a work of fiction. Names, characters, business, events and incidents are the products of the author’s imagination. Any resemblance to actual persons, living or dead, or actual events is purely coincidental.



 

IF YOU DO NOT ACCEPT THESE TERMS & CONDITIONS IN THEIR ENTIRETY PLEASE LEAVE THE SITE NOW.

 

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For photography and Inforgraphics follow link

Whitby,  North Yorkshire

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Whitby Distillery Limited - Company Number 10989129 - VAT No. 284 5900 79

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